Category Archives: Data quality

Bundled payments and process complexity: basic concepts and questions

In an effort to move from either fee-for-service or capitation to a fairer alternative to both patients and hospitals, greater attention may have to be paid to the processes involved, and to whether these may in fact put all stakeholders in a position that is more complex and perhaps harder to navigate than before despite the best intentions.
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PPDM: people, process, data, mobility — a four-legged platform for change

In this post, I discuss why in my opinion process and data ‘go together’ as enablers for sustainable change. I leave the people and mobility parts for a later post.

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Data quality: does it impact the customer experience?

The short answer is yes.  Specifically, it is impossible to provide a positive experience to a customer if an organization lacks the laser-like focus and the controls necessary to ensure that their data are accurate to begin with and maintained so throughout their useful life, and if the awareness is missing as to how this impacts the customer directly.

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