One of the most widely heard terms in healthcare circles today is ‘outcomes.’ This is both good and bad. It is certainly positive that outcomes appear to act as a rallying flag for improvement efforts. A potential downside exists, however, depending on how things are done once an outcome is deemed important enough for management to allocate improvement resources to it.
How many times have we heard a manager or executive say “Just give me the number!”? This request smacks of frustration and conveys an unrealistic expectation. While this is slowly changing, single-point estimates are still the goal when making managerial projections at many healthcare providers today. In this post, I want to discuss an alternative approach.