In this post, I discuss why in my opinion process and data ‘go together’ as enablers for sustainable change. I leave the people and mobility parts for a later post.
Today I would like to discuss process improvement from a different angle than the methodological one. I want to focus here on the key personality traits — dare I say virtues — that can go a long way towards making a process improver successful. Continue reading
The discipline of process improvement (PI) is supported by different methodologies and many useful tools today. You may have heard of Lean for targeting waste, Six Sigma for its focus on minimizing variation, the PDCA cycle, Total Quality Management (TQM), and other schools of thought concerning PI. A tool increasingly used in PI and which you should be familiar with is the A3, regardless of the methodology employed.