Tag Archives: process mapping

Focusing on outcomes vs. focusing on process

One of the most widely heard terms in healthcare circles today is ‘outcomes.’ This is both good and bad. It is certainly positive that outcomes appear to act as a rallying flag for improvement efforts. A potential downside exists, however, depending on how things are done once an outcome is deemed important enough for management to allocate improvement resources to it.

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Orienting the PI project novice: how to get early traction with non-mathematical process improvement tools

Process improvement approaches, such as Lean Six Sigma, have no shortage of powerful tools to apply in trying to assess a situation and then implementing change.  How, then, to pick those that may have the most bang for the buck for someone relatively new to the field or on their first PI project? Continue reading