Tag Archives: project

Shared responsibility: the key to true pay-for-performance and great customer service

In an earlier post, I discussed how companies — and specifically healthcare organizations — who want to fix a dysfunctional process often end up trying their hand at something that does not quite yield the hoped for results. This is because, again and again, people fail to take a broad enough perspective of customer service, do not really understand the connection between shared responsibility and pay-for-performance, and generally approach a problem from a variety of well-meaning but too narrow viewpoints.

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Estimation: converging to useful estimates

Estimation is a fascinating area in science and engineering, and it is increasingly coming to the fore in other fields. With healthcare projects becoming increasingly complex and driven by growing regulation, estimation is a mix of art and science that needs to be mastered.

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Program management vs. project management: does healthcare need both?

The short answer is that yes, we do.

Program management refers to the coordinated oversight and management of an assortment  — the technical term is portfolio —  of related projects. This is often done with varying degrees of formality through a PMO (Project Management Office.)

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