In this post, I discuss practical aspects of balanced scorecards briefly via simple examples.
Consider a simple example from an everyday domain that many of us may be familiar with. Say there are two ways to connect a kitchen appliance’s AC power cord and plug to a wall socket, but only one is correct. What to do?
Mistake-proofing, or poka-yoke in Japanese, means making sure that a specific task, or series of tasks, occurs without a hitch all the time. It fits well within the key Lean idea of avoiding waste. Indeed, why spend precious time discussing errors and trying to correct them? Is there not a better way?